i89bd Privacy Policy

1. Introduction

i89bd ("we", "us", "our") is committed to protecting the privacy of all individuals who access or use the i89bd platform, including visitors who browse without registering and registered players who hold an active account. This Privacy Policy describes how we collect, use, store, share, and protect personal data in connection with your use of the i89bd website, mobile interface, and all associated services.

By registering an account or continuing to use the i89bd platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact support to close your account.

2. What Personal Data We Collect

i89bd collects personal data through several channels: directly from you when you register or use our services, automatically through your use of the platform, and in limited cases from trusted third-party partners. The categories of personal data we collect include:

• Identity data: full legal name, date of birth, nationality, and government-issued identification documents (such as National ID, passport, or driving licence) collected as part of KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh (city, district, or division such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial data: payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), partial payment account reference numbers, transaction history, deposit and withdrawal records.
• Technical and usage data: IP address, device type, operating system, browser type and version, session timestamps, pages visited, games accessed, betting history, and in-game behaviour data collected via cookies and server logs.
• Communication data: support chat transcripts, email correspondence, and any information you voluntarily provide when contacting i89bd support.

i89bd does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly required for identity verification under applicable KYC obligations.

3. How We Use Your Personal Data

i89bd processes personal data only where there is a lawful basis for doing so. The primary purposes for which your data is used are as follows:

• Account creation and management: to register your account, verify your identity as required by KYC obligations, maintain your account profile, and process all deposits and withdrawals through your chosen payment method.
• Service delivery and improvement: to provide access to games, sports betting markets, live casino, and all other platform features; to personalise your experience based on your activity; and to improve platform performance and introduce new features.
• Security, fraud prevention, and regulatory compliance: to detect, investigate, and prevent fraudulent transactions, money laundering, underage access, and other prohibited activities; to comply with applicable anti-money-laundering and KYC regulations; and to respond to lawful requests from regulatory or law enforcement authorities.
• Customer support and dispute resolution: to respond to your enquiries, process complaints, investigate account disputes, and provide assistance via our 24/7 English and Bengali support team.

4. How We Share Your Data

i89bd does not sell or rent your personal data to any third party. We may share your data only in the following limited and controlled circumstances:

• Payment processors and financial partners (including bKash, Nagad, Rocket, Upay, and banking partners) for the sole purpose of processing your deposits and withdrawals. These partners receive only the minimum data required to complete the transaction.
• Identity verification and KYC service providers who assist us in confirming the authenticity of documents submitted during registration. These providers process your data under strict confidentiality obligations.
• Fraud prevention, anti-money-laundering, and responsible gaming compliance partners who help us detect and investigate suspicious activity. Data shared for this purpose is handled under industry-standard data processing agreements.
• Law enforcement and regulatory authorities where i89bd is legally required to disclose data by court order, regulatory directive, or applicable law. i89bd will, where permitted, notify you of any such disclosure.

5. Cookies and Tracking Technologies

i89bd uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files placed on your device when you visit the i89bd site. They enable core functionality such as keeping you logged in between sessions, remembering your language and display preferences, and maintaining the security of your account. The types of cookies i89bd uses are:

• Essential cookies: strictly necessary for the platform to function. These cannot be disabled without breaking core features including account login, session management, and secure payment processing.
• Functional cookies: enable enhanced features such as remembering your preferred language (English or Bengali), storing your display settings, and pre-filling your username on the login screen for your convenience.
• Analytics cookies: collect anonymised data about how visitors navigate the platform, which pages are most visited, and how long sessions last. This data is used solely to identify and resolve usability issues and improve the overall player experience.
• You may disable non-essential cookies (functional and analytics cookies) through your browser settings at any time. Please note that disabling cookies may affect certain platform features. Detailed browser cookie instructions are available in your browser's help documentation.

6. Data Retention

i89bd retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention periods that apply are:

• Active account data: retained for the lifetime of your account and for a minimum of 5 years following account closure, in line with standard financial record-keeping requirements applicable to gaming and payment service operators in Bangladesh.
• Transaction records: retained for a minimum of 7 years from the date of each transaction in order to comply with financial reporting and anti-money-laundering record-keeping obligations.
• Support and correspondence records: retained for up to 3 years from the date of each interaction to allow us to investigate and respond to subsequent complaints or disputes referencing the same interaction.

When the applicable retention period expires and there is no longer a legal basis for continued storage, i89bd will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

7. Your Data Rights

As a player or user of the i89bd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 10 business days.

8. Data Security

i89bd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and i89bd servers, ensuring that payment details, login credentials, and personal information cannot be intercepted in transit.
• Restricted internal access controls ensuring that only authorised i89bd personnel whose job functions require it can access personal player data, and that all such access is logged and auditable.
• Regular security reviews and vulnerability assessments of our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

While i89bd takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights, i89bd will notify affected players without undue delay and will take immediate corrective action.

9. Children and Minors

i89bd is strictly an adult platform. Registration and access are prohibited for any individual under the age of 21. i89bd does not knowingly collect, store, or process personal data from individuals under 21. If we discover that a minor has registered an account or provided personal data on the platform, we will immediately close the account, delete all associated data, and forfeit any account balance.

If you are a parent or guardian and believe your child has registered on i89bd without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly and take all appropriate action.

10. Changes to This Privacy Policy

i89bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will post the revised version on this page with an updated effective date, and where appropriate, notify registered players via email or an in-platform notification.

• Your continued use of i89bd after a revised Privacy Policy has been posted constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of any changes. The current effective date at the top of this page always reflects when the policy was last updated.
• If a change to this Privacy Policy materially reduces your rights or increases the data we collect about you, we will provide at least 14 days' advance notice before the change takes effect, giving you the opportunity to close your account if you do not wish to continue under the new terms.
• All previous versions of this Privacy Policy are archived and available on request by contacting [email protected].

We will always provide clear notification of any updates. Your trust matters to us, and we are committed to maintaining full transparency about how your data is used at all times.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way i89bd handles your personal data, please reach out to our dedicated support team. We are available 24 hours a day, 7 days a week, in both English and Bengali. You can contact us by email at [email protected]. All formal data-related requests must be submitted in writing to this email address and will receive a written response within 10 business days of receipt.

i89bd is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to a data request or complaint, you have the right to escalate the matter by following the formal dispute resolution procedure described in our Terms and Conditions.

12. Governing Law

This Privacy Policy and any dispute arising from or in connection with it shall be governed by and construed in accordance with applicable law. i89bd is committed to handling all personal data in a manner consistent with fair information practices and the principles of data minimisation, purpose limitation, and storage limitation.

i89bd operates as an online gaming and sports betting platform serving the Bangladesh market. Players located in Bangladesh are reminded that responsibility for compliance with local laws applicable to online gaming rests with the individual player. i89bd makes no representation that the platform is lawful in all jurisdictions. By using the platform, you confirm that you are acting in compliance with the laws applicable in your jurisdiction.